JINK Support

First confirm the model and version on the device label or order, then consult the supplied instructions or product documents below. Check power, installation interfaces and supported platforms. Pairing buttons, indicators and reset procedures may differ between models.

Check that the device has power, the home network works and the platform's controller is online. Record the indicator status and app message, then confirm the required connection method. If it still will not connect, send the model, platform and error details to technical support.

Matter over Thread products need a compatible Matter controller and Thread border router; a single device may provide both roles. Matter over Wi-Fi products connect over Wi-Fi. Confirm the connection method and platform support for your specific model.

First confirm that your JINK product version supports a connection method used by Apple Home. Prepare the home hub or network equipment required by the product and platform. Keep the pairing code and follow the model's instructions to add the accessory. Available functions depend on the product version and platform support.

For switches, check the wall box, power, neutral wire and load. For curtains, check the track or tube, fabric weight and power supply. For locks, check door thickness, handing, lock body and fixing holes. Mains wiring must be completed by a qualified professional using the matching wiring diagram. Site photos and model details help confirm compatibility.

Search below by product name or model, then open its Manuals & resources section. Download available documents directly or request missing resources from technical support. Check the model's instructions before changing networks or reconfiguring it.