Shipping Policy
Thank you for visiting and shopping at jinkhome.com. JINK aims to offer you the best available shipping options. The following terms and conditions constitute our shipping policy.
1. Shipment Processing Time
- All orders are processed within 2 to 3 business days.
- Orders placed on holidays and weekends will be shipped on the next business day.
- The estimated delivery time is 3 to 7 business days.
We are unable to cancel or change the shipping address after a package has been handed to the carrier. If a request is made within 24 hours of placing the order and the package has not shipped, we may be able to modify the address. We cannot retrieve a parcel after it has been forwarded to the courier company.
2. Shipping Areas
| Region | Shipping Time | Shipping Fee |
|---|---|---|
| EU (Germany, France, Italy, Spain) | 3–7 business days | Free shipping on orders over 99.9 in local currency; orders under 99.9 incur a 9.99 shipping fee in local currency. |
| UK | 3–7 business days | Free shipping on orders over 99.9 in local currency; orders under 99.9 incur a 9.99 shipping fee in local currency. |
Our couriers accept shipments only to valid street addresses. Shipments to P.O. boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses are not accepted.
3. Shipment Carriers
Because warehouses, regions, and delivery addresses vary, we select the carrier that provides the most efficient service for the destination. We do not accept requests for a specified carrier.
4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email after your order has shipped. The email will contain the tracking number. Tracking information is normally updated within 48 hours.
If tracking information has not updated within 10 business days, contact support@jinkhome.com.
You can check order status on the Order Tracking page using your order number, email address, or tracking number.
5. Other Shipping Support
Orders containing multiple products
We try to ensure that all items arrive at the same time. Products may be shipped separately when different shipping arrangements are required. You will receive a shipment notification after each item has shipped.
Received a different product
Contact support@jinkhome.com. Our customer service team will assist with replacement of the correct product.
Received a damaged order
Contact JINK Support within 7 business days at support@jinkhome.com.
We are not responsible for losses caused by the shipping carrier, including missing parcels, package damage, or delay. However, we will help you contact the responsible carrier. Please retain all packaging and damaged goods because they may be required when filing a carrier claim.
Notes
- If the customer provides an incorrect address and the package is lost or otherwise becomes unrecoverable, the customer bears the loss. JINK will not replace the order or issue a refund.
- JINK may modify this policy when necessary. Continued use of the service after a change constitutes acceptance of the revised content. If you do not accept the revised content, you should stop using the relevant service.